3 Steps to Resolve Conflict

Ok, so conflict resolution does not fall into the same category as cooking an ‘easy’ 5 minute meal, but with a little help it can be easier than you think. Here’s 3 elements that will mean that finding steps to resolution is MUCH easier:

  1. Let’s build a shared understanding of how things are right now. This involves talking about how this situation looks to an outsider, rather than talking from one’s own perspective. Ask “what does this conflict look like to others and to us?”.
  2. Let’s create a shared goal. Ask “How do we want this situation or relationship to be in the future?” Imagine how you want it to feel, what positives you want others to notice about it.
  3. Let’s demonstrate a shared commitment to resolving this issue or relationship. Find ways of indicating how willing you are and why resolution matters to you.

When we share a clear understanding of the conflict and its impact, a clear sense of what we want things to be like in the future, and a clear sense of each others’ commitment to resolution, we can be unified as we start looking for steps to resolving the conflict.

Call me to discuss your teams conflict resolution needs.

By | 2016-09-15T08:41:45+08:00 February 2nd, 2015|Categories: Conflict Resolution, Corporate Culture, High performing team, Resilient Teams|Tags: |2 Comments


  1. Avatar for Sabine Albers
    Sabine Albers February 7, 2015 at 12:01 pm - Reply

    I love this, even though we all know within how where to start to solve a conflict we loose sight of it because of the conflict. Having 3 steps like this is a great reminder that it’s all about starting a resolution. Thanks Fish for reminding us! Cheers Sabine

  2. Avatar for kabirudatti
    kabirudatti May 8, 2016 at 7:36 am - Reply

    this is very much important,more especially to we writting exam on peace and conflict resolution on 17 may,2016.

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